Return and Refund Policy
At Suzuran Baby, we pride ourselves in delivering product and service excellence. If you are not happy with your purchase, we will make things right for you. We believe we can work together to make your purchase a positive experience. Our shipments are carefully packed and inspected before leaving our warehouse. In the event you received a faulty item, please follow the instructions below.
Please note that all purchases are non-refundable. Returns or exchanges are strictly for defective items due to hygiene reasons.
- All sales are final. Orders cannot be cancelled after the order is confirmed. No refunds, exchanges or cancellation will be entertained.
- We do not offer any form of refunds for any situations.
- We do not accept return and exchange in the events of change of mind, general dissatisfaction or incorrect purchase.
- All SALE and promotional-priced items are non-returnable, non-refundable and non-exchangeable.
- In the events parcel is returned to us due to incorrect address and/or incorrect contact number, delivery charge will be imposed to redeliver the parcel to the correct address.
What if I receive damaged/incorrect items?
Please send us an email at firstname.lastname@example.org within 48 hours upon receiving your package with the following details:
- Order number (eg. #1234)
- Mobile number
- Photos or video of the damaged/defective item(s)
- Photo of packing list
You may be required to return the incorrect item(s). The returned item(s) must be in its original packaging, unused and in the same condition as you received it. You will receive a confirmation email during our working hours Monday to Friday, 9am to 6pm. Return process will take 2 to 3 working days.