West Malaysia

Region	Purchase Value	Price	Shipping Duration
Peninsular Malaysia	Below RM100	RM6	2 – 3 working days
	RM100 & above	FREE	2 – 3 working days

East Malaysia

Region	Product Weight*	Price	Shipping Duration
Sabah & Sarawak	First 2kg	RM10	3 - 5 working days
	Subsequent 0.5kg	RM5.80 / 500g	3 - 5 working days

Product Weight*	Australia	Brunei/ Indonesia/ Philippines/ Thailand	India/United Kingdom	Singapore	United States**	Vietnam
Free Shipping	N/A	N/A	N/A	RM200 and above	N/A	N/A
< 1kg	RM85	RM74	RM94	RM20	RM86	RM75
1.01 – 2 kg	RM105	RM94	RM120	RM26	RM104	RM97
2.01 - 3 kg	RM123	RM110	RM140	RM32	RM122	RM113
3.01 – 4 kg	RM141	RM126	RM160	RM38	RM140	RM129
4.01 – 5 kg	RM159	RM142	RM180	RM44	RM158	RM145
5.01 – 6 kg	RM185	RM150	RM214	RM50	RM190	RM171
6.01 – 7 kg	RM211	RM158	RM248	RM56	RM222	RM197
7.01 – 8 kg	RM237	RM166	RM282	RM62	RM254	RM223
8.01 – 9 kg	RM263	RM174	RM316	RM68	RM286	RM249
9.01 – 10 kg	RM289	RM182	RM350	RM74	RM318	RM275
10.01 – 11 kg	RM307	RM200	RM382	RM80	RM348	RM293
11.01 – 12 kg	RM325	RM218	RM414	RM86	RM378	RM311

• *Based on gross weight or volumetric weight, whichever higher.
• **Except Alaska, Hawaii, Puerto Rico, Virgin Islands, and Guam.
• Shipping duration is based on working days (Monday - Friday).
• All orders placed Monday - Friday before 12pm will be shipped within 24 hours. All orders placed after the cut off time will ship the following business day.

Same Day Delivery
Same day delivery service is available for Malaysia customers at Klang Valley only. There is no minimum spend required for same day delivery service. Simply choose "Same Day Delivery" option under "Shipping Method" upon check out. Same Day Delivery is only available from Monday to Friday (excluding public holiday). The cut-off time for same delivery is 2pm. Hence, orders received after the cut-off time will be processed on the consecutive working day.

Taxes & Duties for International Shipping
Our retail prices and shipping charges exclude any local customs duties or taxes. Customs duties and taxes are additional fees charged by local authorities and vary country to country. Customer is responsible to pay any incurred tax and import duties imposed by local custom.

To avoid unplanned costs, estimates on customs & duties may be found here. The information provided in the link or on our website regarding taxes or import duties should only be used as a reference. For the most accurate and up to date information, it is best to check with your local customs office before placing an order.

Please note that:

• Your parcel may be subjected to customs inspection and the assessment of duties and taxes will be in accordance with local regulations.
• If taxes and / or duties are incurred for your parcel, you will be responsible to cover the fees before delivery can proceed.
• If you refuse the parcel upon delivery or if the parcel is unclaimed, the fees incurred for the return of the parcel (duties, taxes, return fees) will be payable by you before re-delivery can be arranged.

Order Tracking

• All Malaysia orders are shipped using SETEL Express and DHL e-Commerce. Upon dispatch of your order, a courier tracking number will be emailed to you for ease of reference. You may track the progress of your shipment at any time here: SETEL Parcel Tracking or DHL Parcel Tracking.
• Singapore orders are shipping using Teleport while the rest of international orders are shipped using DHL Express. Upon dispatch of your order, courier tracking number will be emailed to you for ease of reference and checking. You may track the progress of your shipment at any time here: DHL Express.

Shipping Policy

Shipping Destination
All orders are shipped from Malaysia warehouse. We ship to Malaysia, Singapore, Australia, Brunei, India, Indonesia, Philippines, Vietnam, United States, United Kingdom and Thailand only. If you wish to ship to other countries, kindly contact us for shipping rates. Please note that we do not ship to China, Taiwan, Japan, Hong Kong and Macau.

PO Boxes
We are unable to deliver to Post Office (PO) box or Parcel Locker addresses. Our couriers can only accept deliveries to standard addresses.

Order Process
We endeavour to process your order within two working days. Upon order confirmation, you will receive an order confirmation email and a tracking code for your shipment.

Liability of Suzuran Baby
Please check all your order details carefully before processing your order. Suzuran Baby will not take responsibility for any product lost or stolen that is addressed incorrectly due to incorrect information entered on your order form.

If you are unavailable to receive the order, our courier partner will contact you to arrange a re-delivery at a suitable time. If our partners are unable to reach you after multiple attempts, your package will be returned to Suzuran Baby.

Review of Terms
Shipping and delivery terms and conditions are subject to change from time to time without notice. Each order or transaction will be governed by the terms and conditions in force upon the date of that transaction.