Shipping & Delivery

Malaysia Shipping Charges and Duration

West Malaysia

Region

Purchase Value

Price

Shipping Duration

Peninsular Malaysia

Below RM100

RM6

2 – 3 working days

RM100 & above

FREE

2 – 3 working days

East Malaysia

Region

Product Weight*

Price

Shipping Duration

Sabah & Sarawak

First 2kg

RM10

3 - 5 working days

Subsequent 0.5kg

RM5.80 / 500g

3 - 5 working days

International Shipping Charges and Duration

Shipping cost is calculated in Ringgit Malaysia at checkout and varies depending on the country you are located at when making purchase. Please refer to the table below for international shipping rates.
International shipping duration: 3 – 5 working days.

Product Weight*

Australia

Brunei/ Indonesia/ Philippines/ Thailand

India/United Kingdom

Singapore

United States**

Vietnam

Free Shipping

N/A

N/A

N/A

RM200 and above

N/A

N/A

< 1kg

RM85

RM74

RM94

RM20

RM86

RM75

1.01 – 2 kg

RM105

RM94

RM120

RM26

RM104

RM97

2.01 - 3 kg

RM123

RM110

RM140

RM32

RM122

RM113

3.01 – 4 kg

RM141

RM126

RM160

RM38

RM140

RM129

4.01 – 5 kg

RM159

RM142

RM180

RM44

RM158

RM145

5.01 – 6 kg

RM185

RM150

RM214

RM50

RM190

RM171

6.01 – 7 kg

RM211

RM158

RM248

RM56

RM222

RM197

7.01 – 8 kg

RM237

RM166

RM282

RM62

RM254

RM223

8.01 – 9 kg

RM263

RM174

RM316

RM68

RM286

RM249

9.01 – 10 kg

RM289

RM182

RM350

RM74

RM318

RM275

10.01 – 11 kg

RM307

RM200

RM382

RM80

RM348

RM293

11.01 – 12 kg

RM325

RM218

RM414

RM86

RM378

RM311

  • *Based on gross weight or volumetric weight, whichever higher.
  • **Except Alaska, Hawaii, Puerto Rico, Virgin Islands, and Guam.
  • Shipping duration is based on working days (Monday - Friday).
  • All orders placed Monday - Friday before 12pm will be shipped within 24 hours. All orders placed after the cut off time will ship the following business day.

Same Day Delivery
Same day delivery service is available for Malaysia customers at Klang Valley only. There is no minimum spend required for same day delivery service. Simply choose "Same Day Delivery" option under "Shipping Method" upon check out. Same Day Delivery is only available from Monday to Friday (excluding public holiday). The cut-off time for same delivery is 2pm. Hence, orders received after the cut-off time will be processed on the consecutive working day.

Taxes & Duties for International Shipping
Our retail prices and shipping charges exclude any local customs duties or taxes. Customs duties and taxes are additional fees charged by local authorities and vary country to country. Customer is responsible to pay any incurred tax and import duties imposed by local custom.

To avoid unplanned costs, estimates on customs & duties may be found here. The information provided in the link or on our website regarding taxes or import duties should only be used as a reference. For the most accurate and up to date information, it is best to check with your local customs office before placing an order.

Please note that:

  • Your parcel may be subjected to customs inspection and the assessment of duties and taxes will be in accordance with local regulations.
  • If taxes and / or duties are incurred for your parcel, you will be responsible to cover the fees before delivery can proceed.
  • If you refuse the parcel upon delivery or if the parcel is unclaimed, the fees incurred for the return of the parcel (duties, taxes, return fees) will be payable by you before re-delivery can be arranged.

Order Tracking

  • All Malaysia orders are shipped using SETEL Express and DHL e-Commerce. Upon dispatch of your order, a courier tracking number will be emailed to you for ease of reference. You may track the progress of your shipment at any time here: SETEL Parcel Tracking or DHL Parcel Tracking.
  • Singapore orders are shipping using Teleport while the rest of international orders are shipped using DHL Express. Upon dispatch of your order, courier tracking number will be emailed to you for ease of reference and checking. You may track the progress of your shipment at any time here: DHL Express.

Shipping Policy

Shipping Destination
All orders are shipped from Malaysia warehouse. We ship to Malaysia, Singapore, Australia, Brunei, India, Indonesia, Philippines, Vietnam, United States, United Kingdom and Thailand only. If you wish to ship to other countries, kindly contact us for shipping rates. Please note that we do not ship to China, Taiwan, Japan, Hong Kong and Macau.

PO Boxes
We are unable to deliver to Post Office (PO) box or Parcel Locker addresses. Our couriers can only accept deliveries to standard addresses.

Order Process
We endeavour to process your order within two working days. Upon order confirmation, you will receive an order confirmation email and a tracking code for your shipment.

Liability of Suzuran Baby
Please check all your order details carefully before processing your order. Suzuran Baby will not take responsibility for any product lost or stolen that is addressed incorrectly due to incorrect information entered on your order form.

If you are unavailable to receive the order, our courier partner will contact you to arrange a re-delivery at a suitable time. If our partners are unable to reach you after multiple attempts, your package will be returned to Suzuran Baby.

Review of Terms
Shipping and delivery terms and conditions are subject to change from time to time without notice. Each order or transaction will be governed by the terms and conditions in force upon the date of that transaction.